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Featured
Social? Distancing? Imagining post-lockdown service in hospitality
What do post-lockdown customers expect? How do you balance fear with making money? Assessing customer expectation is crucial for hospitality operators planning Covid-19 re-openings.
Latest articles
Individual learner leaderboard: May
It’s been a little over two months since we started Small Batch Learning’s individual learner leade...
3 ways to activate your online training platform
We give hospitality businesses three approaches to getting their Small Batch Learning platform up a...
Three must-do (and free) online courses to prepare staff for re-opening
Operationally, are you ready to face a post-lockdown world? What should hospitality operators be do...
Win one of 10 subscriptions to Calm for Mental Health Awareness week
Access our mental health training course from Healthy Hospo and give yourself the chance to win a y...
How do you choose an online bartending course?
There are hundreds of options online for bartender training. Some show how to make cocktails and po...
Set up online hospitality training, from scratch, in under an hour
Implementing staff training online isn't meant to be easy. Until now. Our new how-to videos are par...
The importance of team-building in hospitality
Ah, the age-old relationship woes between FOH and BOH hospitality teams. After Covid-19 lockdown en...
Individual learner update: Week 4
It’s been a little over two weeks since we published our first figures showing which locations were...
New apps bring mobile learning convenience
Small Batch Learning’s new mobile apps for iOS and Android create a true mobile learning experience...
Keep your learning record for life
With Small Batch Learning, you keep your free account and learning record forever – even if you cha...
Individual learner update: Who’s on top?
Our beverage service training is now available – for free – to individuals, not just those learners...
Case Study: Tapas Club, Singapore
How Small Batch Learning is helping this Southeast Asia restaurant group deliver better staff train...
Six ways Small Batch Learning solves hospitality training for groups
Consistent/flexible... national/local.... complex/simple... Hospitality companies running multiple ...
Tailored beverage training, without a magic wand
Every manager wants bespoke training to suit the specific learning needs of their staff, because no...
Are your bartenders going rogue with recipes?
Staff not following a venue’s cocktail specs, every night, for months, will do serious damage to yo...
Building a healthier, happier hospitality industry
Our new partnership with Healthy Hospo helps bars, restaurants and hotels look after staff's physic...
Training: The only resolution required
In the calm after the festive storm, the industry will be looking forward to a successful 2020. So ...
Staff that understand a product sell more of it
Small Batch Learning’s free Virtual Menu tool reduces service black spots, by making sure all staff...
When recession hits, cut costs, not standards
When hospitality revenues take a hit, dollars spent on “non-essential” activities such as staff dev...
60 minutes: The time it takes to get staff training on Small Batch
Workplace technology solutions that tell you adopting their service is 100% fuss-free aren’t alway...
Five reasons a generic learning management system isn't viable for the hospitality industry
Technology is meant to simplify our lives in the workplace. But here’s why a generic solution (the ...
How to get the most out of Small Batch Learning
The goal of our training is to help you meet customer expectation and maximize revenue. To achieve ...
Want an editable online recipe library to train staff?
Ensuring service teams know your menus inside out, so they can explain signature and classic cockta...
Ewww! These hygiene fails leave customers queasy
Dirty plates, beer-soaked tables and toilets too terrifying to enter. Make sure staff are trained t...
This system will train you how to taste drinks
Small Batch Learning has a fool-proof system for learning how to analyse and describe taste across ...
Report: Two-thirds of staff pay for training themselves
Development no longer comes with the job, according to a new survey. Meanwhile, cafe staff are gett...
Five ways Small Batch Learning can help your business make money
Beverage service training is essential for hospitality venues that want to drive revenue. Here’s ho...
Bars, why are you paying to train your bartender?
The hospitality industry is either spending big on bartending or other customer service training, o...
Need a smart solution to your hospitality training headaches?
Small Batch Learning founder Adam Leibrandt explains why frustration at hospitality staff being sho...
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