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Introducing Shorts: Faster, focused product training for retail & hospitality teams
A quick-fire new lesson format built for the realities of frontline learning and the need for flexible training across broader product ranges.
Latest articles
Pick Jack’s Pocket: How Jack Daniel’s drove 9x more engagement with a learner incentive
When Jack Daniel’s partnered with Small Batch Learning to launch the “Pick Jack’s Pocket” campaign,...
New feature: Revisions now live on Small Batch Learning
With revisions, learners can now re-take training they’ve already completed, to refresh product kno...
Introducing brand dashboards: real-time insights & transparency for your training
Lesson completions, quiz scores, geographic breakdowns, and user feedback directly from the sales f...
BWS teams reach the one million lesson milestone
We love a client milestone, especially when it's this big!
Quiz engineering: How our LMS makes sure knowledge is retained
From question design principles to optimal average quiz scores, there’s a science to making sure ou...
Dan Murphy’s completes one million lessons on Small Batch Learning
Teams from Australia's premier alcohol retailer have racked up one million lessons on Small Batch, ...
How to build kick-ass content, #3: Three tips from the 2024 Rating Royalty
What did our most highly rated product training from the past 12 months do to get all that love? He...
How to build kick-ass content, #2: Selling points that sell
Product training for channel partners isn’t the same as consumer marketing – different audience, an...
Ratings Royalty 2024: The lessons our learners have loved most
What product training have our learners rated highest over the past 12 months? Here are the winners.
How to build kick-ass brand training, #1: Video quick wins
To achieve the best training outcomes for your brand on Small Batch Learning, video can do a lot of...
Upgrading your cocktail recipe training
New improvements to our recipe content functionality help bar, restaurant and hotel managers better...
Getting new stores (and hires) up to speed in Queensland
Maintaining great customer feedback scores is a challenge in retail, especially in an industry with...
Boosting sales (and advocacy) for Four Pillars
How Four Pillars aced product enablement for frontline retail teams by training over 6,000 of their...
Levelling up CX scores for BWS in Melbourne
How one state manager at Australia’s largest alcohol retailer bucked the trend in customer experien...
Trial by chardonnay! Did your teams pass…?
Or, did an angry guest vow never to come back again because staff couldn't meet customer expectatio...
Read this to learn how to taste – and recommend – red wine
Do you feel confident tasting and talking about red wine? What about guests looking for something f...
Gin: What Is It?
Sales of gin aren’t slowing down, with the category's growth both gender-neutral and resilient duri...
The importance of team-building in hospitality
Ah, the age-old relationship woes between FOH and BOH hospitality teams. Ignore it at your peril!
Keep your learning record for life
With Small Batch Learning, you keep your account and learning record forever – even if you change j...
Building confidence through product knowledge in Singapore
How Small Batch Learning is helping this Southeast Asia restaurant group deliver better staff train...
Five ways Small Batch Learning solves hospitality and retail training for groups
Consistent/flexible... national/local.... complex/simple... Hospitality and retail companies runnin...
Tailored beverage training, without a magic wand
Every manager wants bespoke training to suit the specific learning needs of their staff, because no...
Are your bartenders going rogue with recipes?
Staff not following a venue’s cocktail specs, every night, for months, will do serious damage to yo...
Building a healthier, happier hospitality industry
Our new partnership with Healthy Hospo helps bars, restaurants and hotels look after staff's physic...
How to get the most out of Small Batch Learning
The goal of our training is to help you meet customer expectation and maximise revenue. To achieve ...
Five ways Small Batch Learning can help your business make money
Service training is essential for retail and hospitality venues that want to drive revenue. Here’s ...
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