This quarter, we’ve introduced a new revision feature to help keep product knowledge top of mind for learners – and drive stronger re-engagement for our brand partners over time.

Revisions is a lightweight but powerful way to maintain retail team confidence selling key products, track long-term learning behaviour and ensure brand content continues to perform, well beyond each learner’s first completion.

How it works

Twelve months after a learner completes a product lesson, the platform automatically prompts them to revisit it. The revision takes the form of a full re-take of the lesson and quiz, or the option to go straight to the quiz (if they already feel confident in their knowledge of that specific product).

Once completed, the revised lesson earns the learner a new badge (adding points to their learner score), and for brand clients is marked down as a revision engagement on their brand dashboard. This label appears alongside other learner interactions, making it easy to separate new user reach from retention behaviour.

Why it matters

Revisions are designed to benefit both learners and brand partners.

For learners:

• Confidence maintenance: A periodic refresh helps lock in product knowledge, especially key talking points and objection-handling scenarios.
• Updated information: If a brand has made content changes – such as updated product messaging or promotional details – these appear automatically in the revision.
• Leaderboard motivation: Learners earn a second badge for each revision passed, which boosts their score and keeps them engaged.

For brand partners:

• Richer engagement data: Revisions offer a clear view of how content performs over time – showing how sticky and useful it remains beyond the initial lesson.
• Sustained brand presence: A yearly cadence of product recaps helps ensure your brand remains top of mind for retail staff.
• Simplified content management: No need to create duplicate lessons or replace old ones annually. You can simply update the original lesson, and the revision process ensures the latest version is what learners see.

What’s next

We’re continuing to refine the revisions experience. A future update will allow confident learners to skip the full lesson and go straight to the quiz (as long as they pass).

And to further support fair play across learner leaderboards, we’ll soon launch monthly learner scores alongside all-time rankings, so newer learners can achieve recognition on a more even footing.

Want to see how revisions work for your brand or learner?

• If you’re a brand client: Visit your brand dashboard to view revision completions and explore long-term learner engagement trends.
• If you’re an existing learner: Sign in and head to your homepage, and look out for available revisions.

And, if you manage a retail or hospitality team and want to learn more about revisions or any of Small Batch Learning’s training solutions, get in touch via the “request demo” link and we’d love to give you the tour.