1. Allocate “training champions” within your business

Staff look up to the natural leaders in a team, so make sure those natural leaders are championing the platform. If they are really engaged, you could also make them a platform manager, so that they can help add or remove team members from different training plans, and invite new staff onto the platform.

2. Upload your company’s SOPs 

We recommend adding company SOPs to training as soon as possible – it sets your staff up with expectations immediately, and for any current staff, reinforces what they already (should) know.

3. Mandate the training

Hospitality and retail can be transient, and staff turnover is generally high. The easiest way to reduce this is by making training compulsory from the outset when each new staff member begins their job. It’s proven that staff are less likely to leave a new job if their employer is providing training, so add new staff to the platform and set expectations from the start.

4. Incentivise training

From prizes and gift vouchers, to simply recognising a job well done – small gestures go a long way. If your company runs more than one outlet, create friendly competition between outlet managers to further engage their teams (hint: our leaderboards will help).

5. Set training expectations for staff

How long do you expect staff to train each week? Align your expectations with those of the staff, make sure it's communicated, then measure it using the training data available to all managers on the platform.

6. Set training goals for your business

Decide what you want your training to achieve for your business – for example: solve issues with wine service, drive consistency in drink-making, or improve recommending and up-selling. Once you define any shortcomings in service you will be better able to tailor your staff’s training plans to improve them.

7. Follow up on “areas of concern” 

Your platform training data will showcase low performing lessons, outlets or team members – make the effort to address these issues as they arise.

8. Make your content fun

We've all sat through boring training programs before. The lack of engaging content leads to a bad learning experience. So include some personality in your training material – not only will it reflect well on the culture of your business, but will increase buy-in from your team and make them enjoy learning .

This list is not exhaustive, but it does showcase key areas that will make training with Small Batch Learning a success. Remember, our primary goal is to help you meet the service expectations of customers, and help maximise revenue-generating opportunities for your business. 

If you want to find out how our purpose-built product enablement platform helps retail and hospitality businesses put the above tips into practice, get in touch by clicking the link below.

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