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Countertop partners with Small Batch Learning to boost Indian hospitality with free training
Arijit Bose and Pankaj Balachandran are aiming to improve the skills baseline for Indian hotel, bar restaurant and retail teams with support from Small Batch Learning.
Latest articles
Trial by chardonnay! Did your teams pass…?
Or, did an angry guest vow never to come back again because staff couldn't meet customer service ex...
Will your staff training maximise profits post-lockdown?
For hospitality businesses re-opening after Covid, navigating 2021 successfully will mean cutting c...
Meet Nicholas Tran, first-ever winner of our annual global leaderboard
Small Batch Learning caught up over email with our 2020 global leaderboard champ Nicholas Tran (pic...
How to set up a team on Small Batch Learning
If you enjoy learning on Small Batch Learning as an individual, and work in hospitality, why not se...
How do you motivate hospitality staff during lockdown?
Covid 19’s shutdown of the hospitality industry means restaurant, nightclub, bar and hotel staff ar...
“Ooh, that's better!” 10 cocktails to help re-set the world in 2021
Cocktails have, and always will be, a fantastic engine for optimism.
Covid survival training, part 3: make it relevant
In the final part of our series explaining the importance of staff training for hospitality busines...
Covid survival training, part 2: making money
In the second part of our focus on how staff training can help your hospitality business survive, w...
If you’re going to survive the Covid-19 challenge, start with training (part 1)
Covid survival training for hospitality, part 1: Work out your SOPs, write a staff handbook, make i...
How to write a staff handbook for hospitality
The staff training manual or company handbook is the most important training document a hospitality...
#Walkforindia offers Indian hospo workers financial support
Financial support is available from the #walkforindia Hospitality Care Fund, for Indian hospitality...
Read this to learn how to taste – and recommend – red wine
Do you feel confident tasting and talking about red wine? What about guests looking for something f...
Gin: What Is It?
Sales of gin aren’t slowing down, with the category's growth both gender-neutral and resilient duri...
Social? Distancing? Imagining post-lockdown service in hospitality
What do post-lockdown customers expect? How do you balance fear with making money? Assessing custom...
Individual learner leaderboard: May
It’s been a little over two months since we started Small Batch Learning’s individual learner leade...
3 ways to activate your online training platform
We give hospitality businesses three approaches to getting their Small Batch Learning platform up a...
Three must-do (and free) online courses to prepare staff for re-opening
Operationally, are you ready to face a post-lockdown world? What should hospitality operators be do...
Win one of 10 subscriptions to Calm for Mental Health Awareness week
Access our mental health training course from Healthy Hospo and give yourself the chance to win a y...
How do you choose an online bartending course?
There are hundreds of options online for bartender training. Some show how to make cocktails and po...
Set up online hospitality training, from scratch, in under an hour
Implementing staff training online isn't meant to be easy. Until now. Our new how-to videos are par...
The importance of team-building in hospitality
Ah, the age-old relationship woes between FOH and BOH hospitality teams. After Covid-19 lockdown en...
Individual learner update: Week 4
It’s been a little over two weeks since we published our first figures showing which locations were...
New apps bring mobile learning convenience
Small Batch Learning’s new mobile apps for iOS and Android create a true mobile learning experience...
Keep your learning record for life
With Small Batch Learning, you keep your free account and learning record forever – even if you cha...
Individual learner update: Who’s on top?
Our beverage service training is now available – for free – to individuals, not just those learners...
Case Study: Tapas Club, Singapore
How Small Batch Learning is helping this Southeast Asia restaurant group deliver better staff train...
Six ways Small Batch Learning solves hospitality training for groups
Consistent/flexible... national/local.... complex/simple... Hospitality companies running multiple ...
Tailored beverage training, without a magic wand
Every manager wants bespoke training to suit the specific learning needs of their staff, because no...
Are your bartenders going rogue with recipes?
Staff not following a venue’s cocktail specs, every night, for months, will do serious damage to yo...
Building a healthier, happier hospitality industry
Our new partnership with Healthy Hospo helps bars, restaurants and hotels look after staff's physic...
Training: The only resolution required
In the calm after the festive storm, the industry will be looking forward to a successful 2020. So ...
Staff that understand a product sell more of it
Small Batch Learning’s free Virtual Menu tool reduces service black spots, by making sure all staff...
When recession hits, cut costs, not standards
When hospitality revenues take a hit, dollars spent on “non-essential” activities such as staff dev...
60 minutes: The time it takes to get staff training on Small Batch
Workplace technology solutions that tell you adopting their service is 100% fuss-free aren’t alway...
Five reasons a generic learning management system isn't viable for the hospitality industry
Technology is meant to simplify our lives in the workplace. But here’s why a generic solution (the ...
How to get the most out of Small Batch Learning
The goal of our training is to help you meet customer expectation and maximize revenue. To achieve ...
Want an editable online recipe library to train staff?
Ensuring service teams know your menus inside out, so they can explain signature and classic cockta...
Ewww! These hygiene fails leave customers queasy
Dirty plates, beer-soaked tables and toilets too terrifying to enter. Make sure staff are trained t...
This system will train you how to taste drinks
Small Batch Learning has a fool-proof system for learning how to analyse and describe taste across ...
Report: Two-thirds of staff pay for training themselves
Development no longer comes with the job, according to a new survey. Meanwhile, cafe staff are gett...
Five ways Small Batch Learning can help your business make money
Beverage service training is essential for hospitality venues that want to drive revenue. Here’s ho...
Bars, why are you paying to train your bartender?
The hospitality industry is either spending big on bartending or other customer service training, o...
Need a smart solution to your hospitality training headaches?
Small Batch Learning founder Adam Leibrandt explains why frustration at hospitality staff being sho...
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