Your shortcut to
shop-floor success
Build staff confidence, smash your customer experience scores and boost your bottom line, with a sales-focused product training solution that store teams love to use
Join these forward-thinking companies upgrading their retail experience
Not another
launch-and-forget
Small Batch Learning's frictionless training experience, delivered on web or mobile app,
easily scales across your organisation, while its versatility and intelligent design handles
all your product training challenges
Onboard teams faster
Hire for attitude, then get new staff up to speed on key category and product knowledge in less than two weeks
Achieve campaign readiness at scale
New products, range reviews or promotions? Whatever the goal, ensure teams are confident and 100% customer-ready
Develop speciality stores
Respond quickly to shifting consumer demand by deploying relevant category and product training at speed
Drive targeted initiatives
Improve outcomes at underperforming stores by running focused training programs and promoting manager buy-in
Maintain staff confidence
Foster continuous, self-directed learning by empowering teams with accessible training that supports their roles
“I love the way Small Batch Learning approaches training.
By simplifying technical terms and focusing on key product information,
the app makes customer conversations so much easier in my job as a retailer.”
Sharee Senior,
Retail Associate
Our product training toolkit
Dan Bignold
Head of Content
Co-founder & former Editor-in-Chief of DRiNK, Asia's leading bar industry magazine
We've got you covered
We're constantly adding and improving tools and features to address the changing needs of retailers.
Book yourself a personalised demo
to learn more about our most frequently used features.
Custom branding
Content authoring
Social sign-on
Push notifications
Manager dashboards
Roles & permissions
iOS & Android apps
Training library
Multi-level hierarchy
Learner groups
Gamification
Certificates
customer success
Endeavour Group
Australia's premiere alcohol retailer, owner of Dan Murphy's and BWS, chooses Small Batch Learning
to deliver product, beverage category and customer experience training to its 15,000-strong team
across 1,800 stores. In-app feedback from team members rates the platform 4.6/5 for functionality,
ease of use and training, while "Voice of Customer" data shows that stores with high training
engagement score better for knowledge based on customer feedback.
Simon Wilson
Learning Partner, BWS
One of the biggest opportunities in enhancing customer experience is building confidence in our
team's product knowledge. Small Batch Learning has demonstrated their tech can deliver
succinct product training and a seamless experience
to our teams at scale in a
digestible and engaging way
– something that has been a challenge for us to date.
Simon Wilson
Learning Partner, BWS