Your shortcut to
shop-floor success

A sales-focused product enablement platform that store teams love to use; build service confidence, smash your customer experience scores and boost your bottom line

Join these forward-thinking companies and their brand partners upgrading the shopper experience
Dan murphys
Treasury wine estates
Dan murphys
Treasury wine estates
Remy cointreal
Brown forman
Accolade wines
William grant
Remy cointreal
Brown forman
Accolade wines
William grant
Fever tree
Four pillars
Fever tree
Four pillars
Retailer product enablement 1x
Product enablement, unparalleled scale
Direct from brands to frontline teams, best-in-class supplier training, optimised by industry experts to arm staff with the information they need to sell
Short, sharp product training that engages all levels (even casual staff) with usable knowledge
Training on 100s of products (and growing), instantly accessible by everyone on a single platform
Can't find your brand partners? Connect us and our team will bring them onboard
See it in action
Not another
Small Batch Learning's frictionless training experience, delivered on web or mobile app, easily scales across your organisation, while its versatility and intelligent design handles all your product training challenges
Space rocket flying
Onboard teams faster
Hire for attitude, then get new staff up to speed on key category and product knowledge in less than two weeks
Stairs ascend
Achieve campaign readiness at scale
New products, range reviews or promotions? Whatever the goal, ensure teams are confident and 100% customer-ready
Shop like
Develop speciality stores
Respond quickly to shifting consumer demand by deploying relevant category and product training at speed
Target center
Drive targeted initiatives
Improve outcomes at underperforming stores by running focused training programs and promoting manager buy-in
Single neutral actions star
Maintain staff confidence
Foster continuous, self-directed learning by empowering teams with accessible training that supports their roles
Example of bite-size learning and video lesson for a beverage brand in retail
“I love the way Small Batch Learning approaches training. By simplifying technical terms and focusing on key product information, the app makes customer conversations so much easier in my job as a retailer.”
Sharee Senior, Retail Associate
Dan murphys colored
Bite-size lessons plus quizzes, certificates and competitive leaderboards maximise engagement with each brand's training
Engaging lessons and competitive leaderboards helping learner engagement
Engaging lessons and competitive leaderboards helping learner engagement
Features that allow companies to author content, send announcements, send bulk staff invitations and assign store managers help scale up training programs across the whole enterprise
Extensive training library for retail covering wine, beer and spirits
Extensive training library for retail covering wine, beer and spirits Extensive training library for retail covering wine, beer and spirits
Extensive training library for retail covering wine, beer and spirits Extensive training library for retail covering wine, beer and spirits
Small Batch Learning Head of Content Dan Bignold

Dan Bignold

Head of Content

Co-founder & former Editor-in-Chief of DRiNK, Asia's leading bar industry magazine
Learning data helping managers measure team success and training outcomes
Engagement data and learner feedback help brands strengthen training outcomes and measure ROI Bg gradient 1
Simplified pricing plans with fixed-price subscriptions Bg gradient 2
Small Batch Learning delivers a brand's training to unlimited channel partners across retail and hospitality
Our retail enablement toolkit
We've got you covered
We're constantly adding and improving tools and features to address the changing needs of retailers. Book yourself a personalised demo to learn more about our most frequently used features.
Cog search
Custom branding
Content paper edit
Content authoring
Social sign-on
Alarm bell
Push notifications
Pie line graph desktop
Manager dashboards
Single neutral actions check
Roles & permissions
Mobile phone
iOS & Android apps
Read world
Training library
Human resources hierarchy
Multi-level hierarchy
Multiple actions graduate
Learner groups
Leaderboards & Gamification
Certified diploma
customer success 1

BWS, Customer Experience

BWS (along with Dan Murphy’s) is part of Endeavour Group, Australia’s premiere alcohol retailer. Endeavour chooses Small Batch Learning to deliver product, beverage category and customer experience training to its 15,000-strong team across 1,800 stores. Now in our third-year contract, in-app feedback from BWS teams rates the platform 4.6/5 for functionality, ease of use and training. Even better, according to BWS State Manager Dan Young, when teams engage in learning, customer experience scores jump.
Dan Young
State Manager, Victoria & Tasmania, BWS
The overall feedback is great – the teams find Small Batch Learning easy to use and learn from. Store managers can see it’s driving success.

customer success 2

BWS, New Hires

At BWS, Australia’s largest alcohol retailer with over 1,600 stores, Mike Smith, an Area Manager in Queensland, is rightly proud of his customer experience scores: his area is equal first in the state, and equal second nationally (out of 43 areas). Maintaining that standard means getting new stores and new team members up to speed, and that’s where Small Batch Learning has proved crucial.
Mike smith
Mike Smith
Area Manager, Queensland, BWS
Small Batch Learning is exactly as the title suggests – quick, easy to understand, and relevant. Our teams find both the experience and content engaging, and it's not only improved our area's customer metric for team knowledge, but helped us deliver a consistent retail offer.

customer success 3

Dan Murphy’s, Decoded Spirits Awards

As well as ongoing category knowledge and customer experience training, Small Batch Learning provides operators with a stress-tested tool to achieve sales readiness for specific commercial initiatives, at scale. Take Dan Murphy’s annual Decoded Spirits Awards: to maximise the revenue opportunity in-store, it was essential to get shop-floor teams trained up and confident selling. Small Batch Learning therefore assigned sales-focused product lessons on each Decoded winner to all Dan Murphy’s stores, before the Awards went live, and achieved 2,000 training completions for every brand during the two-month campaign. This online approach is now repeated throughout the year’s trading periods to support all commercial activations – within a timeframe and budget that F2F training could never match.
Maike Strichow
Drinks Specialist, Dan Murphy's Leichhardt
Our team is hungry for lessons, so we're always excited when new courses drop on Small Batch Learning. The Decoded campaign and its training incentive encouraged our team to get learning, and the results were fantastic in terms of team knowledge. It meant the team were more confident across the Decoded winning products, and better able to give advice to customers.

See how it works

Find out how Small Batch Learning boosts product knowledge