Service confidence
at every table

Sales-focused product and operations training that hospitality teams love to use; build frontline confidence, drive consistency across venues and boost your bottom line

Online product training on a mobile phone for retail staff See it in action
Join these forward-thinking companies and their brand partners upgrading their guest experience
Product enablement, unparalleled scale
Direct from brands to frontline teams, best-in-class supplier training, optimised by industry experts to arm staff with the information they need to sell
Short, sharp product training that engages all levels (even casual staff) with usable knowledge
Training on 100s of products (and growing), instantly accessible by everyone on a single platform
Can’t find your brand partners? Connect us, and our team will bring them onboard
See it in action
Not another
launch-and-forget
Small Batch Learning’s frictionless user experience, delivered on web or mobile app, easily scales across your organisation, while its versatility and intelligent design handles all your product and operations training challenges
Onboard teams faster
Hire for attitude, then get new staff up to speed on key operations, service and product knowledge in less than two weeks
Achieve menu readiness at scale
New drinks or promotions? Whatever the goal, ensure teams are clued-in and 100% customer-ready
Develop speciality venues
Respond quickly to guest trends by deploying relevant category, cocktail recipe or brand training at speed
Drive targeted initiatives
Improve outcomes at underperforming venues by running focused training programs and promoting manager buy-in
Maintain staff confidence
Foster continuous, self-directed learning by empowering teams with accessible training that supports their roles
Example of bite-size learning and video lesson for a beverage brand in retail
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“Small Batch Learning is an amazing tool for our employees. The brand videos, animations and quizzes make learning engaging and effective, and help us offer the best quality advice and service to our guests.”
Karl Schafer, Assistant Manager
Bite-size lessons plus quizzes, certificates and competitive leaderboards maximise engagement with each brand's training
Engaging lessons and competitive leaderboards helping learner engagement
Engaging lessons and competitive leaderboards helping learner engagement
Features that allow companies to author content, send announcements, send bulk staff invitations and assign store managers help scale up training programs across the whole enterprise
Extensive training library for retail covering wine, beer and spirits
Extensive training library for retail covering wine, beer and spirits Extensive training library for retail covering wine, beer and spirits
Extensive training library for retail covering wine, beer and spirits Extensive training library for retail covering wine, beer and spirits
Small Batch Learning Head of Content Dan Bignold

Dan Bignold

Head of Content

Co-founder & former Editor-in-Chief of DRiNK, Asia's leading bar industry magazine
Learning data helping managers measure team success and training outcomes
Engagement data and learner feedback help brands strengthen training outcomes and measure ROI
Simplified pricing plans with fixed-price subscriptions
Small Batch Learning delivers a brand's training to unlimited channel partners across retail and hospitality
Our hospitality toolkit
We've got you covered
We're constantly adding and improving tools and features to address the changing needs of retailers. Book yourself a personalised demo to learn more about our most frequently used features.
Custom branding
Content authoring
Social sign-on
Push notifications
Manager dashboards
Roles & permissions
iOS & Android apps
Training library
Multi-level hierarchy
Learner groups
Leaderboards & Gamification
Certificates
customer success

ALH Group

The hospitality arm of Endeavour Group boasts 350 venues across Australia, including some of the country's best-loved pubs and hotels. To overcome the challenge of training its 12,000-strong workforce on everything from guest experience to cocktail recipes and drinks knowledge, Initial engagement milestones were reached quickly: a quarter of the workforce onboarded within the first three days, and 100,000 lessons completed within the first six weeks.
Simon Wilson
Learning Partner, BWS
Small Batch Learning offers a fun, engaging approach to training at scale, and is helping our teams become more confident in recommending products and having great guest conversations. The platform is already allowing ALH to achieve better consistency in service throughout our venues, and deliver on our purpose of creating pub experiences locals love.

See how it works

Find out how Small Batch Learning boosts product knowledge
Book a call today