The story starts with our founder, Adam Leibrandt. Working as a certified hospitality trainer delivering accredited training, Adam repeatedly witnessed young employees being short-changed.
Training wasn’t sales or customer focused, the delivery mechanism (face-to-face) was archaic, and results non-existent. Staff ended up feeling stupid in front of guests when they couldn’t answer basic questions about the products they sold, and confidence at work suffered. Customers left restaurants unsatisfied; staff left the industry, fed up.
At the same time, Adam saw managers, retailers and alcohol brands facing an uphill battle to deliver quality training at scale. He knew technology was the solution, but nothing in the market – largely one-size-fits-all platforms built for compliance training – addressed the specific needs of hospitality and retail.
So, in 2015, he committed to creating something better. And this is what really sets Small Batch Learning apart: it’s a solution born out of Adam’s real-world experience, built by a team of industry experts, with workplace confidence the ultimate goal.