Have you ever been sat down (as a guest) at a table in a restaurant, put your arms on the table, and groaned as you discover the ketchup now smeared across your sleeves? Or leaned on the bar counter and spotted the mop and dirty bucket sidled up to a box of lemons in full view? Or the classic – the restroom with a trail of wet toilet paper leading out from the cubicle all the way into the venue?
Any one of these operation fails immediately tarnishes the service you’re about to receive, however good it may be. You can be served the best-tasting, most inventive cocktails by the most charming waitstaff, but you’ll still leave with a sour taste in your mouth if the place isn’t clean.
What else makes us feel, well, gross?
Service staff need to get real about this part of the job. If you’re feeling squeamish about touching a dirty stack of plates, when you’re being paid to do exactly that, how do you think customers are going to feel when they’re paying to come to your venue (probably because they don’t want to deal with dirty plates at home)? If customers have to put up with any of that list above in your venue, chances are some are soon going to find somewhere else to spend their money.
To help your teams better understand customer expectation when it comes to cleanliness, both personal and in your venue, training is essential. Thankfully, Small Batch Learning’s free service training for the hospitality industry doesn’t just cover alcoholic beverage knowledge. Our courses include lessons on all aspects of cleanliness and waste, for both bartenders and floor staff:
It may not be the glamourous part of the job, but maintaining appropriate levels of cleanliness is vital for any business that’s serious about service. Small Batch Learning’s training will make sure staff understand what service disasters are and how to avoid them.
You can find out more about the hospitality service training we offer here. Remember, all staff training on Small Batch Learning is 100% free-of-charge for outlets, with no catches or hidden fees, so to set up your own free training account without spending a dollar, click here.