Tailored beverage training, without a magic wand
Training | Features
By Dan Bignold
|
Feb 3rd, 2020
Every manager wants bespoke training to suit the specific learning needs of their staff, because not every outlet offers the same service. Problem is, not every manager has the time to produce it. Here’s our answer.

Managers who want total control over staff training are right to worry that ready-written solutions might be teaching their teams something wrong or irrelevant. Understandably, they might put off starting that long-promised learning and development program until they’ve got the time to write it – themselves – from the ground up.

But then… managers don’t have time, so progress grinds to a halt. Even with a learning management system that includes (at a price) a further bespoke authoring tool – promising to take the pain out of content creation – it’s still no magic wand. Creating good training content that’s just right for your staff takes hours – simple, arduous, inescapable hours.

"Where's that magic wand you promised me?"

At Small Batch Learning we also don’t offer magic wands. Nor indeed genies or fairy dust. But we’ve managed to make the not-enough-hours headache easier to resolve.

Our solution is customisable content. Any manager can launch an outlet training account with ready-made training plans from Small Batch Learning – written, illustrated, uploaded and ready-to-train. No sweat. 

We’ve got training plans built specifically for both bartenders, waitstaff and retail staff, and suitable for either level 1 or level 2 team members, depending on experience. And since our content has been endorsed by leaders from the beverage industry, you can relax knowing what we’re teaching your frontline teams is correct.

But, we get it. Sometimes training doesn’t have to be incorrect for it to still be wrong for your particular business. Maybe you do want bartenders to put the ice in the glass first for mixed drinks; maybe you have specific protocols for upselling in retail that have to be inserted into any lesson talking about making money; or, maybe you just want to change all our pictures for images of your own staff in their outlet's uniform instead.

We hate highways anyway.

We often use the phrase “job-optimised” at Small Batch Learning, which is our promise to deliver training that’s both relevant to the learner and beneficial to your business. Platform technology that allows our own content to be customised is one of the key reasons we can make that promise.

Here’s an example. Let’s say you run wine store, and your staff really don’t need to learn about beer. (Perhaps it would be a good idea for them to learn about beer and spirits later, but you want to focus their time on wine to start, because that’s what they’ll be expected to discuss with shoppers.)

First, you might add our Small Batch Learning Retail | Level 1 and Level 2 training plans to your outlet’s learning program as the starting point. Then you might decide to remove all the beer and spirits content.  You now have a new version of our training plan, focusing purely on wine to match the specific learning needs of your staff. 

Customised training programs like this can be any mix of our content and your existing training content, in whatever combination suits you, giving you a completely bespoke training solution – just with some heavy-duty support and serious time-saving from us.

To find out more about your own infinitely customisable beverage training, on an industry specific training platform (but sorry, still no magic wands), get in touch via the link below.

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