Your shortcut to
shop-floor success
A sales-focused product enablement platform that store teams love to use; build service confidence, smash your customer experience scores and boost your bottom line
Join these forward-thinking companies and their brand partners upgrading the shopper experience
Product enablement, unparalleled scale
Direct from brands to frontline teams, best-in-class supplier training, optimised by industry experts to arm staff with the information they need to sell
Short, sharp product training that engages all levels (even casual staff) with usable knowledge
Training on 100s of products (and growing), instantly accessible by everyone on a single platform
Can't find your brand partners? Connect us and our team will bring them onboard
Not another
launch-and-forget
launch-and-forget
Small Batch Learning's frictionless training experience, delivered on web or mobile app,
easily scales across your organisation, while its versatility and intelligent design handles
all your product training challenges
Onboard teams faster
Hire for attitude, then get new staff up to speed on key category and product knowledge in less than two weeks
Achieve campaign readiness at scale
New products, range reviews or promotions? Whatever the goal, ensure teams are confident and 100% customer-ready
Develop speciality stores
Respond quickly to shifting consumer demand by deploying relevant category and product training at speed
Drive targeted initiatives
Improve outcomes at underperforming stores by running focused training programs and promoting manager buy-in
Maintain staff confidence
Foster continuous, self-directed learning by empowering teams with accessible training that supports their roles
“I love the way Small Batch Learning approaches training.
By simplifying technical terms and focusing on key product information,
the app makes customer conversations so much easier in my job as a retailer.”
Sharee Senior,
Retail Associate
Our retail enablement toolkit
Dan Bignold
Head of Content
Co-founder & former Editor-in-Chief of DRiNK, Asia's leading bar industry magazine
We've got you covered
We're constantly adding and improving tools and features to address the changing needs of retailers.
Book yourself a personalised demo
to learn more about our most frequently used features.
Custom branding
Content authoring
Social sign-on
Push notifications
Manager dashboards
Roles & permissions
iOS & Android apps
Training library
Multi-level hierarchy
Learner groups
Leaderboards & Gamification
Certificates
customer success 1
BWS, Customer Experience
BWS (along with Dan Murphy’s) is part of Endeavour Group, Australia’s premiere alcohol retailer. Endeavour chooses Small Batch Learning to deliver product, beverage category and customer experience training to its 15,000-strong team across 1,800 stores. Now in our third-year contract, in-app feedback from BWS teams rates the platform 4.6/5 for functionality, ease of use and training. Even better, according to BWS State Manager Dan Young, when teams engage in learning, customer experience scores jump.
Dan Young
State Manager, Victoria & Tasmania, BWS
The overall feedback is great – the teams find Small Batch Learning easy to use and learn from. Store managers can see it’s driving success.
Dan Young
State Manager, Victoria & Tasmania, BWS
customer success 2
BWS, New Hires
At BWS, Australia’s largest alcohol retailer with over 1,600 stores, Mike Smith, an Area Manager in Queensland, is rightly proud of his customer experience scores: his area is equal first in the state, and equal second nationally (out of 43 areas). Maintaining that standard means getting new stores and new team members up to speed, and that’s where Small Batch Learning has proved crucial.
Mike Smith
Area Manager, Queensland, BWS
Small Batch Learning is exactly as the title suggests –
quick, easy to understand, and relevant.
Our teams find both the
experience and content engaging,
and it's not only improved our area's customer metric for
team knowledge,
but helped us deliver a
consistent retail offer.
Mike Smith
Area Manager, Queensland, BWS
customer success 3
Dan Murphy’s, Decoded Spirits Awards
As well as ongoing category knowledge and customer experience training, Small Batch Learning provides operators with a stress-tested tool to achieve sales readiness for specific commercial initiatives, at scale. Take Dan Murphy’s annual Decoded Spirits Awards: to maximise the revenue opportunity in-store, it was essential to get shop-floor teams trained up and confident selling. Small Batch Learning therefore assigned sales-focused product lessons on each Decoded winner to all Dan Murphy’s stores, before the Awards went live, and achieved 2,000 training completions for every brand during the two-month campaign. This online approach is now repeated throughout the year’s trading periods to support all commercial activations – within a timeframe and budget that F2F training could never match.
Maike Strichow
Drinks Specialist, Dan Murphy's Leichhardt
Our team is hungry for lessons, so we're
always excited when new courses drop
on Small Batch Learning. The Decoded campaign and its training incentive encouraged our team to get learning, and
the results were fantastic in terms of team knowledge.
It meant the team were
more confident
across the Decoded winning products, and
better able to give advice to customers.
Maike Strichow
Drinks Specialist, Dan Murphy's Leichhardt