FAQs
What is Small Batch Learning?
Small Batch Learning is an online training network that provides free online training to the hospitality industry, covering beverage education, beverage service and product knowledge. It’s a network because unlike earlier Learning Management Systems, unlimited learners can join and use the platform for free, while managers can customise any content to train different roles across multiple teams, in different outlets and in different countries, and use Small Batch Learning to communicate and track progress with all of them. For further understanding, click here.

What is a Learning Management System?
The longer answer: a software application for the administration, documentation, tracking, reporting and delivery of educational courses, training programs, and learning and development programs. The short answer: a system to deliver and track online training, en masse, to your team.

Why is Small Batch Learning different to other LMSs?
Small Batch Learning has been built specifically with the demands of hospitality training in mind. We want to ensure our solution works for your business, not ours. Content not only overs service skills and beverage education, but also the product knowledge needed to successfully generate revenue for your business, organised in a structured learning tool that mirrors an outlet’s own drinks list – called the Virtual Menu. Moreover, the technology allows users to customise Small Batch Learning’s content so that it aligns with their own training, and allows managers to reach different team members with tailored training optimised for their individual role. And – did we mention? – it’s free.

Wait, I don’t have to pay to use Small Batch Learning?
No. Any hospitality operator can sign up to Small Batch Learning, create an outlet account, then on-board as many staff members as you want, and start training – all for free.

That seems crazy, what’s the catch?
As well as the training courses and product information provided by Small Batch Learning on the Virtual Menu, brands offer extra lessons that further train service professionals on the products sold in their outlets. This training helps staff fully understand the products they serve, increasing their confidence when it comes to making recommendations for guests, in turn helping to improve the customer experience and revenue for the outlet. The brands pay Small Batch Learning a fee every time a staff member completes one of these lessons.

Is there any content that I have to pay for?
Yes. Some third-party content providers may charge learners to access their training. However, all Small Batch Learning-authored content and user access to the platform will remain free – forever.

Can I use Small Batch Learning as an individual?
Not yet. Right now, users need to be part of a team at a hospitality outlet – be it a bar, hotel, restaurant, nightclub, pub, café or retailer. In the future, however, we expect to welcome individuals on the platform to learn about beverages and beverage service.

What happens to a user’s account once they leave my business?
The learner and outlet are separate entities – so if a staff member leaves your business, you simply remove their access to your outlet. A learner retains their profile for life, however, and the recognition they get for the training completed through your outlet won’t be removed. If they re-join later, or move to another outlet that uses Small Batch Learning, their learning statistics follow them. However, until they join another outlet, and a manager makes them a member of another team, they won’t be able to be access new training.

Who writes Small Batch Learning's training content?
Small Batch Learning’s own courses are written by our in-house content team, but are peer-reviewed to make sure the training matches the required standards of the industry. These courses are clearly labelled with “SBL”. However, Small Batch Learning also welcomes third-party content providers to host their training content on the platform, and encourages outlet managers to upload their own outlet-specific training content too.

Can I add my outlet's own training content to the platform?
Yes! Outlet managers are encouraged to use the platform – for free – as their business’s own bespoke online training network. You can add as much material as you want with our easy-to-use content creation tool, including text, photo and video, with options to attach audio, pdfs or power point slides.

Can I create quizzes to test my staff on the content I create?
Yes, you can create quizzes for each lesson using our simple content authoring tool.

Can I upload cocktail recipes and specs?
Yes, the recipes feature allows you to build your spec sheet into the Virtual Menu, as well as allowing access to our library of classic cocktails – use our recipes as they are, or customise with your specs and brand call.

If I add my own content, who can see it?
That’s up to you. Most managers choose to only share their private content with members of their outlet – their real-life team, in other words. Managers can assign each training course to specific individuals, or share with the whole company – and it’s all protected to ensure your content remains private. Once a staff member leaves your business, simply remove their access to your private content with the click of a button.

Can my staff also create content for my team?
Again, that’s up to you. When adding a person to your outlet’s team, you select the permissions that are granted to that person – read, write, delete. Different permissions can be assigned to different “roles” and will determine that person’s level of access – from exclusively learning, to being an administrator for your outlet’s portal (who can also join in with training).

What are "roles", and how are they used on the platform?
Roles define two things: (1) what a user can and cannot do on the platform (permissions), and (2) how the team member is grouped on the platform (name of role). Read, write, delete permissions across an array of functions determine what a user can and cannot do, while the name of the role allows an admin user to easily understand what training plans and menu to assign a user.

Can I upload SCORM content?
No, we don’t support SCORM wrapped content. The decision to build our own content authoring tool was not one taken lightly, however, the flexibility required to deliver job-optimised training for all team members meant that SCORM was not a solution that would deliver on our promise to you, and your staff.

What languages is Small Batch Learning currently available in?
English and Mandarin.

How can brands offer product training on Small Batch Learning?
Through the Virtual Menu tool, by adding extra lessons to their products’ information pages, or by creating training courses as a third-party content provider and then sharing access to their courses with outlets.

What industries do you serve?
Hospitality and retail.

Which companies use Small Batch Learning currently?
Check out what some of our valued clients are saying about us here.

Is it possible to integrate with existing technologies used in my organisation?
Yes, it is possible. Depending on requirements, there will be a one-off fee associated with a new integration based on the scope of work required. Rest assured, we are currently working on several integrations with popular complementary technologies. Enquire with us about a bespoke solution built around your business needs.

Is Small Batch Learning an app?
Not currently, although a native app is in our technology roadmap. Our website is optimised for the screen it is viewed on, making learning seamless across devices.

Do I need to install anything?
No, access to the platform is through the website – look for the sign in button.

What device can I use to access Small Batch Learning?
Any smart device (that has an internet connection) – phone, tablet, laptop, computer.

What are the minimum browser requirements?
For optimal user experience, we recommend that you install the latest version of your browser. Chrome and Safari will give you the best user experience, although the latest versions of Internet Explorer and Firefox will also work.

What kind of support do you offer?
When your venue signs up, you’ll be assigned an account manager who’ll be responsible for customer support. For technical support, our team are online 24 hours a day.

Can you support large organisations?
Yes, our technology is designed to cater to all hospitality businesses – whether 50 staff or 50,000.

How do we get started?
If you’re a manager of a hospitality business, send us an enquiry and we’ll be in touch. If you’re wanting your venue involved, but not a decision maker, connect us with the relevant person and we’ll take it from there.