Small Batch Learning is a hospitality-specific smart learning network that was built to remove one of the major barriers to training: cost. Believing professional education is a non-negotiable part of anyone’s job, we have built an online training platform, developed content aimed at different staff experience levels, and made it all available for bars, restaurants and hotels free-of-charge.
Of course, training doesn’t just benefit the individual staff member. We understand that training and employee retention are positively correlated: 39% of front of house employees leave within the first 90 days of employment, but businesses that offer more than four hours of training have 20% less turnover. Since front of house employee turnover costs a business an estimated USD 2,171 per employee, staff training is essential to smooth-running operations.
However, training can traditionally be a headache for managers. Even though existing paid-for online providers offer the convenience of eLearning, the cost is too high. That results in both compromise (certain staff being excluded from training) and questionable return on investment. However, by removing cost, Small Batch Learning eliminates both, so managers are free to get everyone signed up and can focus instead on the ultimate aim of training: improving customer experience, and improving business.